FAQs

Do I need a Skinara test before ordering?

Yes. Personalized Serum Refill is formulated using an existing suitable Skin Profile or Skin Progress result.

Can I reorder my previous serum?

Yes. We can repeat your existing formula when it remains appropriate for your current skin priorities.

Can my formula be adjusted?

Yes. Your formula can be reviewed using your latest Skinara results. If your skin has changed significantly, we may recommend completing a Skin Progress Test first.

How long does the serum last?

The 80 mL / 2.7 US fl oz serum typically lasts approximately 4–6 months with regular daily use.

When will my serum be dispatched?

Once your existing results have been confirmed, your serum will be formulated and ready for dispatch within five business days.

Can I order the serum for someone else?

Only when that person has their own suitable Skinara results. Each serum is formulated for the individual named in the corresponding skin profile.

Can I use my serum during pregnancy?

Your formula can consider skin changes associated with pregnancy and other hormonal transitions. Ingredient or treatment safety should always be discussed with your healthcare professional.

What if I have a diagnosed skin condition?

The serum and report do not replace medical diagnosis or treatment. Professional guidance may be recommended before formulation.

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Clinically Tested

Clean & Natural Ingredients

Vegan Skincare

Never Tested on Animals