FAQs

Who is Scalp and Hair Match for?

It is designed for people experiencing flaking, oiliness, sensitivity, scalp discomfort, increased shedding, poor hair quality, or uncertainty about which scalp products to use.

Is the custom scalp serum included?

Yes. Your custom scalp serum is formulated from your results within five business days after your report is completed. Serum shipping is included.

Does this test diagnose hair loss or a scalp condition?

No. It identifies scalp and hair-related biological priorities to guide personal care. It does not diagnose infections, alopecia, dermatitis, psoriasis, or other medical conditions.

Can it tell me why my hair is shedding?

Your report may identify scalp and hair-support priorities associated with your results. Hair shedding can have many causes, so persistent, sudden, or patchy hair loss should be assessed by a healthcare professional.

Will I receive product recommendations?

Yes. Your report includes ingredient and product recommendations suited to your results. These may include Skinara products and selected products from other brands.

Should I stop using my scalp products before collecting my sample?

Follow the instructions supplied with your kit. Avoid introducing new scalp products immediately before testing unless directed otherwise.

Can I complete the test at home?

Yes. The kit includes instructions for collecting and returning your sample from home.

When will I receive my report?

Your report is usually available within 2–3 weeks after your sample reaches our laboratory.

Can I repeat the test?

Yes. Repeating the test can help you see whether your scalp priorities have changed after following a consistent routine.

When should I consult a dermatologist?

Seek professional assessment for sudden or patchy hair loss, scalp pain, bleeding, sores, pustules, significant crusting, scarring, or rapidly worsening symptoms.

Free Shipping with Minimum Orders

Clinically Tested

Clean & Natural Ingredients

Vegan Skincare

Never Tested on Animals