FAQs

How is my skincare selected?

Your results identify your leading skin priorities. We use these findings to select or personalize products with appropriate ingredients and avoid unnecessary or potentially unsuitable actives.

Is the product completely custom-made for me?

Yes, it is individually formulated based on your test or follow-up results.

What if my results show several concerns?

Your personalized plan prioritizes the findings that matter most and considers how they interact—for example, treating barrier weakness before introducing stronger acne or renewal ingredients.

Can my skincare be adjusted?

Yes. Your routine can be reviewed if your skin changes, you experience irritation, or your Progress Test identifies a different priority.

When will I receive my results and serum?

Your report will be ready approximately 2–3 weeks after your sample arrives at our laboratory. We then formulate your personalized serum based on the report. It will be ready for dispatch within five business days, and shipping is included.

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Clinically Tested

Clean & Natural Ingredients

Vegan Skincare

Never Tested on Animals